Service

I had a busy evening yesterday sorting out various things. I needed to sort out my car insurance, as it is due for renewal soon. I had found a policy that was about £20 cheaper. So I phoned my insurance company and asked if they would match it. The woman said “I’ve put it into our database and we can’t match it”. She may as well have said “computer says ‘no’”. I queried that for the sake of £20 they weren’t interested in considering this and she said no. I took out a policy with another company instead. Annoyed customer.

I also phoned my mobile phone company. For several years I have renewed my contract and they have given me a big reduction on my line rental as I haven’t had a phone upgrade (I just buy a new phone if I need one). The man sorted it out straight away and, without me even asking, said he’d credit back to my account the discount I could have had this month if I’d renewed the contract earlier. Happy customer.

Today I am off to the Midlands, so I have a nice leisurely start to the day, as my train isn’t for a while yet. I really like late mornings. I think I am a bit like a teenager who needs to sleep in. I wish I could have done that when I was at school…