Friday, July 10, 2009


I phoned my credit card company to see if they could explain exactly what caused the ‘alert’ on my card. They were useless.

Me: So can you explain what the alert was?
Credit card man: It was triggered by unusual activity.
Me: What was the unusual activity?
CC Man: I can’t tell you that, it doesn’t say on your records.
Me: Ok, well what transaction caused it to happen?
CC Man: I can’t tell you because there were a few transactions around that time.
Me: Right, so what is ‘unusual activity’ because what is unusual to you might not be unusual for me? If I could understand what caused it then you might not block it like that again if I could discuss it with someone.
CC Man: I can’t tell you that. The security department deal with alerts.
Me: Can I speak to the security department?
CC Man: No.
Me: Why not?
CC Man: Well it is a computer generated alert, so speaking to them wouldn’t stop alerts in future.
Me: So, you can’t explain anything about the problem and I am not allowed to speak to anyone that can.

This is just a mere snippet of the conversation. I wasn’t being stroppy, I was just trying to prevent it happening again because trying to pay for a meal in a restaurant to find your card has been blocked is not very helpful.

Anyway, tomorrow I’m off to Canada for a couple of weeks. We’re spending some time in Montreal, Southern Quebec, New Brunswick, Prince Edward Island and Nova Scotia. Marvellous.


Kahless said...

How do you know your card wont be blocked in Canada?

Ooops; sorry!

Hope you have a fabulous holiday. Come back quickly!!!

Random Reflections said...

Kahless - Might never return if I run out of money!

I hope you have a good couple of weeks. I'll catch up with you on my return.

Kahless said...

Have a good one mate. I'll miss your posts.

Random Reflections said...

Kahless - that's a very nice thing to say. You know how to get in touch if you want/ need to. There's no need to be shy.

Anonymous said...

hi... just dropping by!

Anonymous said...

hi.. just dropping by here... have a nice day!

(no subject) said...

have a great holiday!!! and sucks about your credit card, i'm sure all will be well with it soon!

maybe while you're gone i'll get back to writing in my blog. =)

jumpinginpuddles said...

ooooh we arent eh only one who gets this, have a good holiday

Kahless said...

Arent you back yet?????

Seems like spammers are invading your blog in your absence.

Kahless said...

I am tempted to follow the spammers links multiple times and their stats will show that your blog is a grande place to invade ;-)
I am being naughty!!!

You better hurry back quick!

Random Reflections said...

no subject - hello! I haven't had a chance to catch up on blogs yet, but I hope you have returned to blogging while I have been away. I hope all is well.

jip - thanks. It was a great holiday!

Kahless - yes, not too impressed by the spammers. How come they always seem to turn up when I am away.

Anyway, I am back and had a brilliant holiday. We had such a great time. I only landed a couple of hours ago and should go to bed really given that I didn't really sleep on the plane. It is 4am Canadian time...

I hope all is well and I look forward to catching up.