Friday, July 10, 2009
I phoned my credit card company to see if they could explain exactly what caused the ‘alert’ on my card. They were useless.
Me: So can you explain what the alert was?
Credit card man: It was triggered by unusual activity.
Me: What was the unusual activity?
CC Man: I can’t tell you that, it doesn’t say on your records.
Me: Ok, well what transaction caused it to happen?
CC Man: I can’t tell you because there were a few transactions around that time.
Me: Right, so what is ‘unusual activity’ because what is unusual to you might not be unusual for me? If I could understand what caused it then you might not block it like that again if I could discuss it with someone.
CC Man: I can’t tell you that. The security department deal with alerts.
Me: Can I speak to the security department?
CC Man: No.
Me: Why not?
CC Man: Well it is a computer generated alert, so speaking to them wouldn’t stop alerts in future.
Me: So, you can’t explain anything about the problem and I am not allowed to speak to anyone that can.
This is just a mere snippet of the conversation. I wasn’t being stroppy, I was just trying to prevent it happening again because trying to pay for a meal in a restaurant to find your card has been blocked is not very helpful.
Anyway, tomorrow I’m off to Canada for a couple of weeks. We’re spending some time in Montreal, Southern Quebec, New Brunswick, Prince Edward Island and Nova Scotia. Marvellous.