It seems that I can be bought and that I am perhaps more shallow or easily swayed than I had thought. I got a letter from John Lewis on Saturday, sent by ‘Next Day delivery’ no less. I opened the letter and it started as follows “Firstly, please accept my apologies for the delay in my response. I had allowed other matters to take priority which was wrong of me and I am truly sorry for compounding matters furthers”. I was somewhat dumbfounded by the humility of the chap. He then went on to tell me that I was correct in what I had said and had in fact been misadvised by a member of staff. They refunded me the money I should have been given and gave me £50 in John Lewis vouchers (which included my refund). John Lewis promptly rose in my estimations – and not because of the money, but because of the way this man dealt with it.
We then spent the vouchers yesterday, as we relented and decided that a mattress from John Lewis was probably the best bet and now we were going to get quite a lot of money off it, it seemed foolish not to. The new mattress is coming on Saturday. I refused to go to their shop that I have had so many problems with and I have still not heard from that shop anyway, so it is very much in my bad books. But John Lewis as a whole has gone up in my estimations.
4 comments:
A matress from JL is indeed a wise investment. I got one from there, more than double digits ago, and its still as good as the day I got it.
Spudgy - but is John Lewis what it used to be?? At least they are unlikely to do much damage when the deliver it!
I hope all is well.
Sucker!!!
But yes I must admit that I am too a sucker for humilty, flattery, good customer service, etc etc etc
I hope the matress lives up to your expectations.
Kahless - I know... I know... they tempt me with some vouchers and then I just hand them my credit card like I would trust them with my life. I feel ashamed.
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