It seems that I can be bought and that I am perhaps more shallow or easily swayed than I had thought. I got a letter from John Lewis on Saturday, sent by ‘Next Day delivery’ no less. I opened the letter and it started as follows “Firstly, please accept my apologies for the delay in my response. I had allowed other matters to take priority which was wrong of me and I am truly sorry for compounding matters furthers”. I was somewhat dumbfounded by the humility of the chap. He then went on to tell me that I was correct in what I had said and had in fact been misadvised by a member of staff. They refunded me the money I should have been given and gave me £50 in John Lewis vouchers (which included my refund). John Lewis promptly rose in my estimations – and not because of the money, but because of the way this man dealt with it.
We then spent the vouchers yesterday, as we relented and decided that a mattress from John Lewis was probably the best bet and now we were going to get quite a lot of money off it, it seemed foolish not to. The new mattress is coming on Saturday. I refused to go to their shop that I have had so many problems with and I have still not heard from that shop anyway, so it is very much in my bad books. But John Lewis as a whole has gone up in my estimations.
London’s weekly railway news #231
10 hours ago