Thursday, October 23, 2008
My internet connection has been rubbish recently. I phoned my ISP last night to see if they could fix it for me. Three phone calls and about an hour later there was finally success. I rather suspect that their IT support is outsourced to India, which isn’t a problem, but I don’t think they outsourced it there due to the great skill of the people dealing with calls because they could clearly only help me if my computer did exactly what it said on the screen in front of them. I don’t think they were very impressed with me when my computer didn’t comply. I think the first woman put the phone down on me because she didn’t know what else to suggest. I was waiting for her next instruction but instead the phone went dead.
I phoned back and spoke to someone else who took me through all the same things the previous woman had and then did a few bits more. It still didn’t work but she assured me that if I switched my computer off for 20 minutes it would then be working again. It wasn’t. I had to phone back. The second woman did amuse me though. She was giving me a password to type in and would give me the letter and then a word that started with that letter so I got it right. I was very confused when she kept saying “Q for cubic”, but I decided that it was probably quite rude to point out that cubic starts with a C. It was only later when I spoke to G about it that I realised she had been trying to say “Quebec”. The phonetic alphabet only really works if you know the words involved...
I phoned back a third time and after running through all the same stuff again, this woman managed to get my connection running again, but did have a bit of an officious tone if I queried what she asked me to do. Let’s be honest, if I knew what I was doing would I have to have phoned them? Anyway, it’s fixed for now.
I was going to say something more profound today but my computer conspired against me. That’s my story and I’m sticking to it.